As we are supplying a natural timber product, colour and grain variations and knots are to be expected.  It is the responsibility of the installer to inspect the boards and take care to evenly distribute the boards with knots.  Any boards deemed to be imperfect should be set aside and counted as waste material.  Should a large proportion of boards be deemed imperfect/faulty and the job cannot be completed as a result, photo evidence is required in order to make a claim.

The estimated lead-time for any forward orders will be up to 12-14 weeks.  This does not include any unforeseen delays due to shipping.  Should any shipping delays occur and you wish to cancel your order as a result, Windsor Parquet will refund any deposit paid, less a 20% cancellation fee (based on the total order).  We will endeavor to notify you as soon as we hear of any delays.

Local delivery quotes are valid for 30 days only.  Should your goods not be ready for delivery within the month, your delivery will need to be re-quoted closer to the delivery date.  Clear instructions regarding site access must be given (for example, if there are stairs or lift access, if you require unload assistance etc).  Any delays due to site access will be invoiced accordingly.  The owner or site manager must be present to receive the goods.

• We will only accept defect materials that are outside tolerances in unused condition. Surplus materials will not be accepted as a return.
• Returns must be made within 30 days of delivery
• Returns will incur a freight charge back to our Melbourne warehouse, plus a 20% re-stocking fee
• Refunds will be paid after final inspection and approval at our Melbourne warehouse