Warranty 2017-07-21T03:38:54+00:00


All floor coverings will show signs of wear over a period of time.  The speed in which these signs will appear depend on the amount of traffic over the floor and the diligence of cleaning and maintaining the floor.

Your Windsor Parquet floor comes with a 25-year structural warranty on domestic works only.  We warrant to the original purchaser the product from structural defects, cracking, warping, twisting at the time of supply, to the conditions of the warranty and general exclusions below.


  • The flooring system must be installed by an accredited flooring installer in accordance with Windsor Parquet installation instructions.
  • With either glue-down or floating installations, the sub-floor must be level as per AS 1884 – 1985 section 2.1 & 2.2 or relevant new standards. In these instances the underlay or adhesive must be of reasonable quality.
  • If being installed over bearers or joists, the exposed underside of the floor must be treated prior to application with a suitable moisture sealer of reasonable commercial quality, directly onto the underside of the board.
  • The warranty does not cover damage caused intentionally, recklessly, negligently or by accident.
  • Windsor Parquet Floors are made from timber and may contain variations in colour and grain. Natural characteristics such as knots and surface checking are to be expected.  Use of stain, filler or putty for defect correction during or after installation should be accepted as normal.  Exposure to sunlight may also cause colour variation, as may partial exposure due to placement of rugs, furniture.  No warranty is offered against these natural characteristics.
  • Non-consignment – the warranty is available to the original purchaser only and for the original installation. It is not transferable or assignable and will expire upon the sale or relocation of the installed product or the installation location.  In new developments where a builder or developer makes the purchase, the new owner of the dwelling must contact Windsor Parquet within 60 days of the property transfer of title to obtain their floor warranty.
  • Apart from the warranties implied by the Trade Practices Act 1974 (Cth) as amended from time to time all other warranties express or implied whether arising by virtue of statute or otherwise, are excluded.
  • This warranty shall not apply where the product is laid in ‘wet areas’ such as bathrooms and laundries.
  • This warranty shall not apply where the product is used other than for domestic or household application.
  • This warranty covers under-floor heating applications provided the sub-floor temperature does not exceed 26 Degrees Celsius during the life of the floor and that the relative humidity levels are maintained between 35% and 55%. The sub floor heating system must be used as per instructions detailed in the Windsor Parquet Installation Guide provided.
  • This warranty covers air conditioning use provided the relative humidity levels are maintained at between 35% and 55%.
  • Except for costs incurred by the seller in repairing or replacing the floors or by refunding the purchase price, Windsor Parquet will not be liable for any loss and damage suffered by the purchaser including but not limited to the costs of alternative accommodation, the cost of furniture removal, legal costs, damages for physical inconvenience.
  • Wet Areas – is not suitable for installation in bathrooms, saunas, laundries or any other area where high levels of steam and moisture are present
  • Care and Maintenance – Care and maintenance must be adhered to as detailed

If you have any queries, please contact us at sales@windsorparquet.com


Windsor Parquet Pty Ltd for the purpose of this warranty will be referred to as ‘the supplier’.  Breach of Warranty Conditions is any breach of warranty conditions that will void the warranty.

The warranty does not cover damage to the floor caused by:

  • Water damage caused by flooding or rainwater runoff as a result of a storm
  • Water damage from bursting, leaking, discharging or overflowing water or liquids at the installation location
  • Use of steam mops or unauthorised cleaning products such as ammonia based cleaning products
  • Spillage of corrosive, chemical or other substances.
  • Failure to clean and maintain the floor in accordance with the guide set up in ‘Care and Maintenance’
  • Damage caused by insufficient protection from furniture.
  • Damage caused by items such as stiletto or spiked heeled shoes.
  • Damage caused by pets.
  • Faulty or defective workmanship on the part of the installer. This includes areas that are not glued adequately.
  • Not being installed as outlined in the current installation instructions.
  • Noises, squeaks associated with anything other than the manufacture of the flooring.
  • Damage caused by the sun or its UV rays.
  • Gapping/cracking/cupping caused by extreme or sudden temperature and humidity changes.

If you have any queries, please contact us at sales@windsorparquet.com