• The flooring system must be installed by an accredited flooring installer in accordance with Windsor Parquet installation instructions.
• With either glue-down or floating installations, the sub-floor must be level as per AS 1884 – 1985 section 2.1 & 2.2 or relevant new standards. In these instances the underlay or adhesive must be of reasonable quality.
• If being installed over bearers or joists, the exposed underside of the floor must be treated prior to application with a suitable moisture sealer of reasonable commercial quality, directly onto the underside of the board.
• The warranty does not cover damage caused intentionally, recklessly, negligently or by accident.
• Windsor Parquet Floors are made from timber and may contain variations in colour and grain. Natural characteristics such as knots and surface checking are to be expected.  Use of stain, filler or putty for defect correction during or after installation should be accepted as normal.  Exposure to sunlight may also cause colour variation, as may partial exposure due to placement of rugs, furniture.  No warranty is offered against these natural characteristics.
• Non-consignment – the warranty is available to the original purchaser only and for the original installation. It is not transferable or assignable and will expire upon the sale or relocation of the installed product or the installation location.  In new developments where a builder or developer makes the purchase, the new owner of the dwelling must contact Windsor Parquet within 60 days of the property transfer of title to obtain their floor warranty.
• Apart from the warranties implied by the Trade Practices Act 1974 (Cth) as amended from time to time all other warranties express or implied whether arising by virtue of statute or otherwise, are excluded.
• This warranty shall not apply where the product is laid in ‘wet areas’ such as bathrooms and laundries.
• This warranty shall not apply where the product is used other than for domestic or household application.
• This warranty covers under-floor heating applications provided the sub-floor temperature does not exceed 26 Degrees Celsius during the life of the floor and that the relative humidity levels are maintained between 35% and 55%. The sub floor heating system must be used as per instructions detailed in the Windsor Parquet Installation Guide provided.
• This warranty covers air conditioning use provided the relative humidity levels are maintained at between 35% and 55%.
• Except for costs incurred by the seller in repairing or replacing the floors or by refunding the purchase price, Windsor Parquet will not be liable for any loss and damage suffered by the purchaser including but not limited to the costs of alternative accommodation, the cost of furniture removal, legal costs, damages for physical inconvenience.
• Wet Areas – is not suitable for installation in bathrooms, saunas, laundries or any other area where high levels of steam and moisture are present
• Care and Maintenance – Care and maintenance must be adhered to as detailed

If you have any queries, please contact us at sales@windsorparquet.com